How Can Public Sector Clients Develop Their Design Ambitions?

This Practice Note explores how design culture can be articulated and nurtured within public commissioning organisations. Drawing on learnings from a year-long placement in Transport for London by Tom Sykes (April 2018 - 2019), it explores what design excellence means in practice and how this can be translated into replicable processes and quality design outcomes.

The Practice Note draws together insights from a series of facilitated team sessions and uses these to produce advice to help build design culture within the public sector. It is accompanied by a series of practical facilitator notes which can be adopted or adapted by authorities.