Digital Engagement Tools
How can Authorities use online platforms to facilitate meaningful participation?
Although digital engagement tools have been available for some time, many Authorities have used them for the first time in the past year due to the COVID-19 crisis. The sheer range of tools available, and their differing functionalities, means that the processes of engagement have had to be re-learned. And, as restrictions ease, the move to a blended model raises further issues of best practice.
This Practice Note, written by Eleni Katrini and Yanni Pitsillides, examines the range of digital tools available for community engagement by Authorities involved in regeneration, masterplanning, planning policy consultation and co-design more broadly. Drawing on experiences during 18-month placements at Newham, the resource considers how these digital tools can be employed to support different types of engagement, and makes recommendations for best practice as part of digital and non-digital blended engagement programmes.
In addition to this Practice Note, a selection of commonly used digital tools is presented as an easy-to-use comparison matrix of their functions to help officers select the appropriate digital tools for their needs, which can be viewed here.